Transaction Security

Security – Cookies – Links

To ensure safe browsing of our Store and to secure your transactions, the Company adopts every appropriate measure, implementing the latest, high-quality security specifications in keeping with market trends, such as, for example, the high levels of SSL (Secure Sockets Layer) encryption technology by Thawte that are applied during input of sensitive personal data and provide 256-bit encryption for communications. Please consider that we are doing everything in our power to protect your personal data, and that safely browsing our Store and protecting the password to your personal RIST HELLAS account also depends on you.

Like the vast majority of websites, the Store has the capacity to use cookies in order to provide each visitor/user with information and better services (order status, personal settings, etc.), as well as to ensure faster and more effective order processing. Cookies are small alphanumeric files that are downloaded and stored on visitors’/users’ computers, and which store settings and preferences that you have already selected at the Store, so that these appear automatically in your subsequent visits to the Store and help the Company to understand how you use the Store. Please note that cookies do not harm visitors’/users’ computers, nor the files stored therein. However, it is noted that at any time you can use your browser’s settings to delete already stored cookies, stop the installation of new cookies, or request to be asked each time before cookies are installed on your computer (for more information, you can visit your browser’s user service section).

On our Store you may encounter links that lead to other websites, which are managed or owned by third parties (natural or legal persons) not affiliated with the Company or the Store. It is hereby stated that the Company and the Store are not liable for the content of such linked websites and the use thereof by visitors/users, as these are located outside of the Store and outside the Company’s control. The display of such links does not entail any statement by the Company as to the reliability, security and content thereof, nor of the services and products offered through such links and use of such links is entirely at the discretion of visitors/users. Consequently, for any problems that may occur during browsing in such linked websites or in relation to your transactions with them, please contact the managers of such websites, who bear sole responsibility for these websites, directly.


Personal Data

The Company respects your personal data and ensures that the Store complies with the provisions of  General Data Protection Regulation 2016/679 (GDPR), Greek Law 4624/2019 and of Greek Law 3471/2006 on the protection of personal data and privacy in electronic communications. In any event, the Company hereby confirms that any collection, processing and/or storing of your personal data shall only occur in accordance with the law and only with your explicit specific consent and solely for the purposes and to the extent that is necessary for the operation of the Store and the provision of specific services at your request, according to the following.

The Company hereby confirms that it shall not use your personal data for any purpose not specifically authorized by you, nor shall it transmit or disclose said data to third parties (natural or legal persons) not affiliated with the Company without your explicit and specific consent for that purpose, with the exception of those cases where disclosure is necessary to execute your order (e.g., associated courier companies) or is mandatory by law. 

Even though it is possible to browse our Store without the disclosure of your personal data, you can enjoy many more services if you consent to provide some personal data, depending on the service you are interested in. For example, in order to create a personal account on the RIST HELLAS website, you will be asked for your contact information (e.g. full name, postal address, phone no., email address); for correspondence with the Company (e.g. to file a complaint, to receive information/ promotional material) you will likewise be asked for your contact information, etc.

However, a necessary prerequisite to commence and conclude any transaction between us is the disclosure, on your part, of specific personal data, such as your full name and contact information, your payment information (e.g., your credit card number), the delivery address for your order, etc. Also, when you browse our Store while logged into your personal RIST HELLAS account, the Company may collect data from your computer’s operating system, your browser, and your IP address, in order to measure traffic, record your order history and shopping interests, for the purpose of improving its services or to keep an internal accounting file.

Underage persons may access our Store and its services only with the consent and under the supervision of their parents or legal guardians, and with no obligation to disclose their personal data. In the event that underage persons disclose their personal data, the Company deletes all relevant information without delay.

The Store allows its visitors/users access to the file where their personal data that were collected as described above are stored, and permits them to rectify, erase, amend and supplement any data and information that they have submitted.

For any questions or concerns, you can contact us by phone at +30 2310 471155 (Monday through Friday, 9am to 5.30pm), or by email at [email protected], or by filling in the contact form.